Surveyor Registration Terms & Conditions

1. Relationship with SurveyMitra

• You are an independent contractor, not an employee, partner, or agent of SurveyMitra. You retain full autonomy over how you conduct surveys.
• SurveyMitra acts solely as a lead generation and facilitation platform. We connect you with customers in your service area.
• The service contract for each survey is directly between you (the Surveyor) and the Customer. SurveyMitra is not a party to that contract.
• You are solely responsible for the quality, accuracy, and professional conduct of your survey work.

2. Eligibility & Registration Requirements

To be eligible to register as a surveyor on SurveyMitra, you must:

• Be at least 18 years of age
• Have practical experience in land surveying (private or government background)
• Have a valid phone number and email address for account and notification purposes
• Provide accurate information about your service area (state, district, tehsil)
• Have access to basic surveying equipment needed to deliver professional services

SurveyMitra reserves the right to verify your details and reject or deactivate any account that does not meet quality or compliance standards.

3. Lead Assignment — How It Works

• When a customer books an appointment in your registered tehsil/district, the system automatically assigns it to you
• You receive a notification via email and SMS with the customer's name, phone, location, service type, and scheduled date
• You are expected to contact the customer within 24 hours of being assigned to confirm the appointment
• Lead assignment is automatic and based on availability and location match
• If your account is blocked (due to unpaid commissions), no new leads will be assigned to you until dues are cleared

4. Surveyor Obligations

4.1 Before the Survey

• Call or WhatsApp the customer to confirm date, time, and site access within 24 hours of assignment
• Review the property details provided (tehsil, village, pincode, service type)
• Inform the customer of any documents they should have ready (khasra number, old maps)
• Agree on your service fee with the customer before the visit

4.2 During the Survey

• Conduct the survey professionally using appropriate equipment and methodology
• Be respectful and professional to the customer and surrounding property owners
• Do not conduct survey work if the property is subject to an active court injunction or government restriction — report to SurveyMitra instead
• Collect your agreed service fee in cash from the customer at the end of the site visit

4.3 After the Survey — Report Delivery

• Deliver the survey report to the customer via WhatsApp or Email within 7 working days
• Reports must include property measurements, boundary sketch, and your professional details
• Mark the appointment as Complete in your SurveyMitra dashboard after the site visit
• Failure to mark complete within 7 days of the scheduled date triggers our automated overdue system (Day 3/5/7 warnings) and admin review

5. Commission Payment — ₹500 Per Completed Survey

5.1 Commission Rate

• For every successfully completed appointment, you owe SurveyMitra a commission of ₹500 (inclusive of 18% GST)
• This commission is for SurveyMitra's lead generation, platform maintenance, and technology services
• Commission rates may be revised by SurveyMitra with 30 days prior notice

5.2 How to Pay Commission

• Log into your surveyor dashboard at surveymitra.com/surveyor/commissions
• Select pending commission(s) and pay via Razorpay (UPI, Net Banking, Card)
• Commission is due within 7 days of the appointment being marked complete
• You may pay multiple commissions together in a single Razorpay transaction

5.3 Tax Invoice on Payment

• Upon successful commission payment, a GST Tax Invoice PDF is automatically generated
• Invoice details: "Survey Completion Commission — [Location]" with CGST 9% + SGST 9% breakdown
• The invoice is emailed to your registered email address as a PDF attachment
• Invoice format: COMM-YYYY-NNNNNN (e.g., COMM-2026-000001)
• You can re-download any paid invoice from the admin panel

5.4 Commission Non-Refundable Policy

Once a commission is paid for a completed appointment, it is non-refundable. If an appointment is admin-cancelled (overdue, customer absent, etc.) BEFORE you visited the site, no commission will be charged for that appointment.

6. Account Blocking Policy

6.1 Automatic Blocking

Your account is automatically blocked from receiving new leads when you have 2 or more unpaid commissions. Blocking is immediate and system-enforced.

6.2 Effects of Blocking

• No new appointment leads will be assigned to you
• You will receive an email notification when your account is blocked
• Your existing assigned (but incomplete) appointments are NOT cancelled automatically

6.3 How to Unblock

• Pay all pending commissions via your Razorpay dashboard
• Your account is instantly unblocked upon payment and new leads resume immediately
• No manual request is required — unblocking is automatic

6.4 Repeated Blocking

Surveyors who are blocked more than 3 times in a calendar year, or who consistently fail to complete assigned surveys, may have their account permanently deactivated at SurveyMitra's discretion.

7. Overdue Survey Policy (7-Day Rule)

If you do not mark an appointment as complete within 7 days of the scheduled survey date, the system automatically flags it as Overdue:

• Day 3: Automatic email reminder sent to you
• Day 5: Strong warning email sent — urgent action required
• Day 7: Appointment marked Overdue in admin panel; admin notified; you receive final warning email

Once marked Overdue, the admin may:

• Force-Complete the appointment (if survey was done) — commission will be charged
• Cancel the appointment — no commission will be charged, but your reliability record is affected

Always mark the appointment complete immediately after the site visit.If you are unable to access the patient, contact us as soon as possible.

8. Code of Conduct

As a registered SurveyMitra surveyor, you agree to:

• Behave professionally and respectfully with all customers
• Not solicit additional payments from customers beyond your agreed service fee
• Not use customer contact information for purposes unrelated to the assigned survey
• Not facilitate any illegal activity related to the survey (false boundary claims, forgery, encroachment)
• Not create multiple accounts to circumvent the blocking system
• Not share your SurveyMitra login credentials with anyone else
• Report any customer misconduct, site safety hazards, or legal complications to SurveyMitra

Violation of this code of conduct may result in immediate permanent deactivation of your account.

9. Data & Privacy

• Customer contact details shared with you (name, phone, location) are for survey service delivery ONLY
• Do not retain, share, or use customer data beyond the immediate service requirement
• Your registration data (name, phone, email, service area) is stored on SurveyMitra's servers and governed by our Privacy Policy
• Your commission payment records and GST invoices are retained for 7 years as required by Indian tax law

10. Liability & Professional Indemnity

• You are solely responsible for the accuracy and quality of your survey work
• SurveyMitra is not liable for errors in your survey reports or any disputes arising from them
• You are responsible for your own professional indemnity and insurance, as required by your professional practice
• In case of property damage or personal injury during a site visit, you bear full liability
• SurveyMitra provides no warranty or guarantee regarding the legal standing of survey reports you produce

11. Account Termination

SurveyMitra may terminate your surveyor account at any time for:

• Repeated failure to complete assigned surveys
• 3+ blocking events in a calendar year
• Violation of the Code of Conduct
• Fraudulent or misleading conduct toward customers or SurveyMitra
• Outstanding commission dues not resolved within 30 days of notice
• Provision of false registration information

You may also request voluntary account deletion by emailing contact@surveymitra.com. All pending commissions must be paid before deletion is processed.

12. Dispute Resolution

• Disputes regarding commission amounts or invoice errors must be raised within 30 days via contact@surveymitra.com
• Customer complaints against you will be investigated by SurveyMitra admin — cooperate fully
• All disputes are subject to the courts of Indore, Madhya Pradesh, India
• Arbitration may be invoked by SurveyMitra under the Arbitration and Conciliation Act, 1996

13. Changes to These Terms

SurveyMitra reserves the right to update these Surveyor Terms at any time. Material changes will be communicated via email to your registered address. Continued use of the platform after notification constitutes acceptance of the updated terms. If you do not agree to changes, you must stop using the platform and request account deletion.

14. Acceptance

By clicking "Register as Surveyor," completing registration, and using the SurveyMitra surveyor dashboard, you confirm that:

• You have read and understood these Surveyor Terms in full
• You agree to pay ₹500 commission per completed survey assignment
• You accept the blocking policy for unpaid commissions
• You agree to the Terms of Service and Privacy Policy