Privacy Policy

At SurveyMitra, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our land surveying services.

1. Information We Collect

1.1 Personal Information

When you book a survey appointment or register as a surveyor, we collect:

• Contact Information: Name, email address, phone number
• Address Information: Property address, state, district, tehsil, village, pincode
• Account Information: Username, password (encrypted), role (customer/surveyor/admin)
• Professional Information: (For surveyors) Qualifications, experience, certifications, service areas

1.2 Payment Information

We collect payment information through our secure payment gateway partner, Razorpay. We do not store your complete credit card or debit card information on our servers.

1.3 Technical Information

• IP address and browser type
• Device information and operating system
• Cookies and usage data
• Pages visited and time spent on our platform

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your survey appointment bookings and assign qualified surveyors
• Communication: To send appointment confirmations, updates, and service-related notifications
• Payment Processing: To process payments securely through Razorpay
• Account Management: To create and manage your account, including surveyor profiles
• Customer Support: To respond to your inquiries and provide assistance
• Service Improvement: To analyze usage patterns and improve our platform
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

3.1 With Surveyors

When you book an appointment, we share your contact information and property address with the assigned surveyor to enable them to provide the surveying service.

3.2 With Service Providers

We share information with trusted third-party service providers:

• Razorpay: For secure payment processing
• Email Service Provider: For sending transactional emails (Hostinger)
• Hosting Provider: For website and database hosting

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted password storage using bcrypt
• Secure database with access controls
• Regular security audits and updates
• PCI DSS compliant payment processing through Razorpay

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at contact@surveymitra.com

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Appointment records are retained for 7 years for legal and tax purposes. You may request deletion of your account at any time, subject to legal retention requirements.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. International Data Transfers

Your information is stored and processed in India. If you are accessing our services from outside India, please be aware that your information may be transferred to and maintained on servers located in India.